Privacy Statement

Privacy Statement DermaCare Cosmetics BV

Why do we process personal data?

In order to serve you well as a webshop, we need personal data from you to do our job well. If you buy something from us, we have a contractual agreement, we must deliver the products properly.

For this we need your personal data, this is necessary for:

· Placing an order

· Delivering an order

· Process returns and repairs

· Customer service contact

We may also use this information because we want to offer you the best possible experience in our webshop now and in the future.

We call this a legitimate interest, we never lose sight of your privacy and will limit the amount of personal data as much as possible (for example, only an email address where possible).

We do this for:

•Visit our website

•Social media

•Customer service contact

•Newsletter and email

•Personal advice

•Performing analyses and determining general strategy

•Fraud mitigation and investigation

•Security

•Actions

Sometimes we store data because there is a legal obligation, for example, the tax authorities require us to keep our administration for 7 years.

Who do we share your personal data with?

We share your data with parties that are necessary to provide you with good service. For example, our delivery partners need to know where to deliver the package.

Other parties include: repairers and suppliers in the event of warranty claims, payment providers when paying for your order, external independent review collectors and IT service providers who ensure that we can run a web shop.

In addition, government agencies (only if legally required) and we may also engage research agencies or advertising and media agencies to carry out analyses or to offer specific promotions and offers.

How do we secure your data?

We do our utmost to protect your data as well as possible, both technically and organizationally. On a technical level, we adhere to the generally accepted safety regulations.

How long do we store your data?

•We delete inactive accounts after 7 years.

•These old Inactive accounts will also be removed from our newsletter list.

•We comply with the tax retention obligation, we are required to keep this data for 7 years.

We may retain anonymous data for a longer period (for example, the order amount so that we can compare and track our turnover over the years)

View and manage your own data

You can view your personal details in your account. You can delete and change address details yourself.

If you want to permanently delete your account, please email us at info@dermacare.nl.

Please provide the email address you registered with, we may ask you for additional information to ensure it is you.

Please note that after removal you are responsible for keeping your order details and invoices, as you may need them in the event of a warranty claim.

You can easily unsubscribe from the newsletter yourself by clicking on the unsubscribe link at the bottom of a newsletter you have received.

Cookies

Functional cookies

We use functional cookies on our site so that your shopping cart is remembered and you do not have to enter (login) details unnecessarily or multiple times.

In addition, we have cookies to keep track of your order amount, if you were referred to our website by a third party. This third party can receive compensation for this based on the order value.

Statistics/analysis cookies

We use cookies to measure which parts of our website the customer wants to see and to measure the number of visitors.

We need this information to continuously improve and adapt the website in order to offer you the best possible experience as a customer.

Statistics include: the number of visitors, how long they are on the website, the order in which they view the pages, which other websites they come from, general statistics about the type of device and browser used.

Advertisements

We would like to introduce our beautiful products to a wide audience.

We purchase this advertising space and cookies may be placed that track whether you have already seen an advertisement and also how many purchases have been made or how much money has been spent through those purchases, so that we can pay for the advertisements on that basis.

Complaints or need more information?

You can always reach us for privacy questions by phone or email: info@dermacare.nl

If we cannot reach an agreement at all, which we doubt, you can of course file a complaint with the Dutch Data Protection Authority.

Our details

Puur Company BV - DermaCare Cosmetics
Industrial Street 14a
2984 AH Ridderkerk

Telephone: 010-7138501 (available Monday to Friday between 10am and 5pm)
E-mail: info@dermacare.nl
Website: www.dermacare.nl

Chamber of Commerce number: 26320207
VAT number: NL852311278B01

Bank: ING
BIC: INGBNL2A
IBAN: NL65INGB0006362341

Rotterdam, November 27, 2024