Shipping and Returns

Postage costs

The Netherlands

Orders above €49,- within the Netherlands are shipped for FREE ! For orders below €49,- within the Netherlands you pay a shipping fee of €6.95. Deliveries are carried out by PostNL as much as possible.

Abroad

Orders outside the Netherlands are shipped free of charge above €80 (EUR 1) or above €175 (EUR 2) and above €200 (EUR 3).

If a country does not fall into one of these categories, there are always costs according to a fixed rate. For deliveries abroad (up to 2kg) if no free shipping, the following rates apply:

  • EUR 1 countries €17.95
  • EUR 2 countries €25.95
  • EUR 3 countries €35.95
  • The rest of the world €40.95

Please note that delivery times can be much longer outside EU countries. We are not liable for this.

EUR 1 Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
EUR 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
EUR 3 Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland
World All other countries

Delivery

DermaCare will deliver your order, provided that all products are in stock, within 48 to 72 hours. DermaCare will adhere to the specified delivery times or terms of execution as accurately as possible, with the principle that if your order is not in stock, the goods will still be delivered in the Netherlands within 14 days after payment. PLEASE NOTE that different delivery times apply abroad and we are not responsible for a fast delivery once the package has left our warehouse.

The products shown on the website are in principle in stock, when the message "in stock" at the top of the product! If a product is unexpectedly (temporarily) out of stock, we will inform you of this or you will see this in the product information or the ordering process. In that case, you will see the text "Temporarily out of stock" at the top of the product. In this case, the product is in stock at the manufacturer and we can deliver it to you within 5 to 10 working days. This way, you will never be faced with surprises and you can choose to continue ordering or not.

Track and Trace PostNL: You can always track your order online using the track & trace code!

Payment

Prepayment must be made within 10 working days, otherwise your order will expire. When you pay via iDeal or PayPal, the payment is processed immediately! Via iDeal you also pay smart, fast and safe. You will also have your order the next day. DermaCare.nl does not charge extra costs for iDeal transactions.

Returns

If you have not received a product in the correct condition, or you wish to return a product for any other reason, you must submit a return request. You can do this via the return form fill in or send an email to info@Dermacare.nl In your email, the order number and the reason for return must be stated. You can only return a product within 21 days after delivery of the order and provided that the product is in its original and unopened state.

After approval of the return form, you will receive a return number from us, after which you can return the product to us. The return number is valid for 14 days. The product must reach us in its original condition and may not be opened. Please also ensure good packaging so that your shipment is not damaged during transport. The return number must be clearly visible (not with a pen on the box, for example, but in an envelope on the packaging). Shipments without a return number and/or unstamped shipments will be refused!

After receiving the products, they will be checked. If approved, the amount of money will be refunded immediately.

Prices are subject to change and printing errors reserved.